Lifecycle Marketing Manager - (1-Year Contract)

О Payoneer

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.

By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

Payoneer’s mission is to empower anyone, anywhere to participate and succeed in the global economy. If our mission connects with your values, if you revel in solving complex challenges, and if you want to continuously advance your career, come realize your potential at Payoneer!

Life at Payoneer is a global community, where you’ll work with colleagues all over the world, in a hybrid or remote work frame. As an equal opportunity employer, the only things that matter to us are your skills, your drive, and your desire to have a positive impact on others.

This is an excellent opportunity for an experienced lifecycle marketing program professional to lead the operational management, governance and continuous improvement of Payoneer’s global customer communications.

The role will work closely with the Global Lifecycle Marketing team, Product, Product Marketing, Operations, Legal, Analytics, Creative and execution teams, and other stakeholders to own the end-to-end operating process for operational customer communications and customer-facing initiatives originating from various business stakeholders. The role will drive intake, prioritisation, planning, stakeholder alignment, governance, approvals, execution handover, performance visibility and process optimisation, ensuring communications are delivered with clarity, consistency and measurable customer and business impact.

Responsible for

• Manage the end-to-end operating process for ad hoc, tactical and operational customer communications, from intake and planning through execution handover, launch readiness and post-campaign reporting.
• Own the intake and triage of communication requests, ensuring briefs are complete, requirements are clear and requests comply with agreed lifecycle marketing processes and governance before entering the delivery pipeline.
• Partner with cross-functional stakeholders to define, scope and manage customer communication and campaign initiatives, translating business requirements into complete, actionable briefs and execution-ready plans, and coordinating activities through launch readiness to drive measurable customer and business outcomes.
• Own the communications calendar and portfolio view, providing clear visibility into planned, active and upcoming customer communications, dependencies and capacity requirements.
• Drive prioritisation and scheduling decisions based on business priorities, customer impact, contact strategy, risk, timelines and available capacity; resolve conflicts and escalate trade-offs where required.
• Serve as the primary operational lead across Lifecycle Marketing, Product, Product Marketing, Legal, Operations, Analytics, Creative and execution teams to align requirements, ownership, approvals, dependencies and timelines.
• Champion dependency and risk management across the communication lifecycle by identifying blockers, missing inputs and unresolved decisions and driving them to closure with the appropriate stakeholders.
• Govern adherence to established lifecycle marketing standards, including segmentation, customer contact policies, naming conventions, approval requirements, documentation and quality controls.
• Create and sustain operating mechanisms required to manage communications at scale, including trackers, templates, service expectations, process documentation, status reporting and stakeholder routines.
• Drive campaign review and approval cadences, consolidating feedback, clarifying decisions and ensuring accountability for actions and timelines across stakeholders.
• Lead the post-campaign reporting process in partnership with relevant teams, maintaining visibility into campaign performance and identifying trends, recurring issues and actionable operational insights.
• Identify systemic process gaps, inefficiencies and operational risks, and lead practical improvements, standardisation and scalable ways of working across the lifecycle marketing operating model.

You will bring…

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